Legal Documentation
HiveRadar Limited
Warranty Policy
Effective Date: June 23, 2026
Version: 1.1
Jurisdiction: Ontario / Canada
| Product | What's Covered | Period | Service |
|---|---|---|---|
| WSSK / RDK | All kit components, battery, injector | 1 Year | Direct to HiveRadar |
| EDC Case | Hard case, racks, structural elements | 1 Year | On-site or parts + remote |
| EDC Hardware | Switches, PDUs, servers (HiveRadar supplied only) | 3 Year | Direct to HiveRadar |
Warranty Start Date: Original ship date on invoice | Proof Required: Invoice or receipt must be retained
01
WSSK & RDK Wireless Site Survey Kits
1 Year from ship date
What's Covered
- Complete kit: gateway, battery, injector, cables, connectors
- Carbon fiber pole, mounting brackets, AP rail mounts
- Laser distance measure
- All metal supports and hardware
- Manufacturing defects and assembly defects only
What's NOT Covered
- Mishandling or dropping the case
- Damage from improper shipping (see Do's & Don'ts in included RTFM)
- Water damage (kit is water-resistant, NOT waterproof)
- Checked luggage damage
- Cosmetic damage (scratches, dents) that doesn't affect function
- Battery left connected when not in use
- Modifications or non-HiveRadar parts
- Normal wear and tear
Shipping Policy
- First 30 days: HiveRadar pays both ways
- After 30 days: Customer ships to HiveRadar, we ship back
- Parts + remote guidance preferred: we ship parts for local install
02
EDC Edge Data Center
Structural: 1 Year | Computing Hardware: 3 Years
How EDC Service Works
The EDC is portable, so there is no single mandatory repair path. Depending on the issue, HiveRadar recommends the most cost-effective option:
- ›Parts + remote guidance (default): HiveRadar ships field-replaceable parts; you or a partner install them with our remote, step-by-step support. Fastest and lowest cost.
- ›Partner on-site assistance (where available): a local HiveRadar partner may perform the repair on-site, subject to partner coverage and availability.
- ›Return for service: the unit can be shipped to HiveRadar or a partner depot. Freight arrangements depend on the issue and can be costly, we will advise the best approach.
Structural Components, 1 Year from ship date
Covered
- Hard case enclosure
- Rack systems and framework
- Lids, handles, latches, hinges, wheels
- LED lighting system
- Manufacturing defects only
Service: On-site or parts + remote guidance, see service options above.
Computing Hardware, 3 Years from ship date
Covered (HiveRadar-supplied only)
- Network switches
- Power Distribution Units (PDUs)
- Edge servers (NUCs, compute nodes)
- SFP+ transceivers
Service: Partner/distributor returns the defective part to HiveRadar (see Return to Depot), or Spare in Air for advance replacement.
What's NOT Covered
- Hardware you sourced yourself → Contact OEM
- Software: HCI platforms, OS, switch/PDU config → check our manuals for common tasks, or contact the software vendor or your partner/distributor
- Data loss or corruption (back up your data!)
- Physical damage, drops, misuse
- Damage caused by airline baggage handlers or freight/courier companies
- Modifications or unauthorized service
- Normal wear and cosmetic damage
Contact
03
Universal Exclusions
Applies to all HiveRadar products
This Warranty is VOID if
- —Product instructions ignored
- —Misuse, abuse, or negligence
- —Lightning, flood, fire, electrical surge
- —Unauthorized repairs or modifications
- —Unauthorized resale
- —Serial numbers removed or altered
- —Shipping damage (unprotected shipping)
HiveRadar will NOT
- —Support third party hardware or software
- —Provide configuration assistance
- —Be liable for data loss (back up regularly!)
- —Cover business interruption or lost profits
- —Pay more than original purchase price
04
Proper Use Guidelines
Do's & Don'ts to maintain warranty validity
WSSK / RDK
Do's
- ✓Use retractable handle to maneuver (NOT the carbon fiber pole)
- ✓Keep case on level ground during surveys
- ✓Keep away from traffic to prevent accidental bumps
- ✓Align pole carefully to base threads
- ✓Use common sense with heavy APs at full extension
Don'ts
- ✕Drop or mishandle the case (can damage internal chassis)
- ✕Leave in inclement weather (water resistant ≠ waterproof)
- ✕Leave connectors plugged into battery (unplug and power off)
- ✕Check as luggage when flying (carry on only; remove battery if must check)
- ✕Ship unprotected via courier (REQUIRES exterior protection or warranty is VOID)
Note: Hard case absorbs impact but heavy compression can bend chassis and damage threads.
EDC
Do's
- ✓Keep on level, stable surface during operation
- ✓Follow setup instructions in product documentation
- ✓Use proper lifting techniques (unit is heavy)
- ✓Ensure adequate ventilation
Don'ts
- ✕Ship unprotected (requires proper protection packaging)
- ✕Block ventilation openings
- ✕Attempt to lift or move alone if loaded with equipment
05
Return to Depot Process
For EDC Computing Hardware
For Partners / Distributors
01
Diagnose the Issue
Identify the defective component and gather diagnostics.
02
Submit Warranty Claim
Submit warranty claim with diagnostics to HiveRadar.
03
Receive RMA Number
Receive RMA number if approved (valid for 30 days).
04
Ship Defective Part
Ship defective part to HiveRadar depot.
05
Evaluation & Resolution
HiveRadar evaluates and repairs or replaces the part.
Out-of-Warranty: HiveRadar will quote repair cost. Customer has 14 days to accept.
06
Spare in Air Program
Optional, Available in select markets
Available in select markets for switches, PDUs, SFP+ transceivers, and edge servers procured from HiveRadar directly.
How it Works
- ›Replacement ships before we receive the defective item
- ›Requires fee + credit card authorization
- ›Return defective within 30 days or card is charged
To Get Started
- ›Contact sales@… for availability
- ›Program subject to market availability
07
Before Requesting Service
Prepare the following before contacting HiveRadar
Required Information
- ›Product model and serial number
- ›Proof of purchase
- ›Problem description
- ›Troubleshooting already attempted
Required Actions
- ›Obtain RMA number before shipping
- ›Back up all data (you are responsible for data loss)
- ›Remove confidential information
- ›Use proper packaging with RMA clearly marked
- ›Use trackable shipping
08
Limitations & Legal
Binding terms and liability cap
Maximum Liability
Prorated based on remaining warranty period, not to exceed original purchase price.
Exclusive Remedy
Repair or replace at HiveRadar's sole choice.
Disclaimer
NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
No Modifications
Resellers and distributors cannot change this warranty.
Jurisdiction
This agreement is bound by the laws of Ontario / Canada.
Changes
HiveRadar may update this policy; changes apply to purchases made after the revision date.
Contact
EDC Partner Support
WSSK / RDK Support
Head Office
Suite A01, 43 Britain St
Toronto, ON, Canada M5A 1R7
Toronto, ON, Canada M5A 1R7